How to Purchase a Product
Purchasing an item on the CoinMall marketplace is very easy and intuitive. We've put together a small guide on how to purchase an item to assist you in purchasing whichever item you wish to acquire.
Step 1: Browse the CoinMall marketplace by navigating through the categories and stores. For this guide, we're going to search for an "awesome virtual item".
Step 2: Once you've found an appropriate item, click on it to view the product page and its details.
Step 3: Once you're on the product page, and are happy to proceed with your purchase, it's time to add the product to the cart. Once you're on the cart page you can review your purchase before proceeding. To proceed, simply enter the PIN you created during checkout, and then proceed to the next page.
Step 4: After reviewing the invoice one last time, it's time to confirm your purchase. This will lock-in your invoice for the period of one hour, during which time you can make the payment. The next page will give you a number of payment options, depending on which are enabled by the seller. Select the appropriate payment option to be directed to the appropriate payment page. NOTE: For crypto purchases, there is an intermediate page on which you can select the 'Escrow'. This person will be the moderator in case your purchase goes wrong, and they'll be able to issue refunds within the Escrow timer.
Once you’ve confirmed the purchase, you should be greeted by the invoice page. This page will contain your purchase information, such as a download link to the file or a serial code, as well as two possibilities: releasing the payment to the seller or starting a dispute process. If you are happy with your purchase and have confirmed the purchase is working, you can release the payment to the seller by entering your PIN and clicking on the ‘release payment’ button. To prevent funds from being stuck for too long, the funds will by default automatically be released to the seller in 48 hours from the time you made the purchase.
If you are not happy with your purchase and feel that the seller has been dishonest, you can open a dispute. To do so, explain why you feel you’ve been wronged in the ‘Reason’ text area and then click on the ‘Open a dispute’ button. Once the dispute has been opened, a moderator will open a three-way conversation between the buyer, seller and moderator to resolve the dispute accordingly.